Higher Education

A Class Designed
Approaching a college course the way a UX designer should - as a service design challenge. 
As my roll at The Cleveland Institute of Art evolved from student, to alumni, then eventually to adjunct faculty, I watched my perspective shift from end-user, to product designer. 

By approaching the classroom like I would any UX project, it  came natural to apply human-centered design principles to maximize the service product's potential. 

During the months leading up to my first class I began to interview other users (former students of the course), other stakeholders (faculty and hiring UX managers). I listened as they shared what worked, and what didn't. What fell short in the past in terms of user expectations, and most importantly - what qualities hiring managers wanted to see in emerging UXers.
CLEVELAND INSTITUTE OF ART and Case WeSTERN WEATHERHEAD SCHOOL OF MANAGEMENT skype with international artist Simon Denny
The Prototype
After gaining a well-rounded understanding of my user's needs, I had identified several areas of opportunity where past classes fell short, and where those hiring for UX/UI position were left unsatisfied by applicants. 

I was eager to get into the classroom to test my product, and to my delight - the students were just as jazzed to get started!

No stranger to the student experience, the students and I began by identifying areas within the CIA "bubble" that were prime for innovation - the library, the print shop, the student design show, freshmen orientation . As the weeks went on, we began to hyper-focus on a few of these areas of user frustration - and by following a regimented UX methodology, began to draw insights, ideate solutions, and finally craft test-able solutions.

Important to note: staying true to the course being a liquid and evolving product prototype, I was sure to maintain a healthy feedback loop with my students...while also ignoring when they their needs included "no more HW"...
The Experiment
To be continued...
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