A Class Designed
Approaching a college course the way a UX designer should - as a service design challenge.
As my roll at The Cleveland Institute of Art evolved from student, to alumni, then eventually to adjunct faculty, I watched my perspective shift from end-user, to product designer.
By approaching the classroom like I would any UX project, it came natural to apply human-centered design principles to maximize the service product's potential.
CLEVELAND INSTITUTE OF ART and Case WeSTERN WEATHERHEAD SCHOOL OF MANAGEMENT skype with international artist Simon Denny
After gaining a well-rounded understanding of my user's needs, I had identified several areas of opportunity where past classes fell short, and where those hiring for UX/UI position were left unsatisfied by applicants.
I was eager to get into the classroom to test my product, and to my delight - the students were just as jazzed to get started!
No stranger to the student experience, the students and I began by identifying areas within the CIA "bubble" that were prime for innovation - the library, the print shop, the student design show, freshmen orientation . As the weeks went on, we began to hyper-focus on a few of these areas of user frustration - and by following a regimented UX methodology, began to draw insights, ideate solutions, and finally craft test-able solutions.
Important to note: staying true to the course being a liquid and evolving product prototype, I was sure to maintain a healthy feedback loop with my students...while also ignoring when they their needs included "no more HW"...
To be continued...